Cancellation & Refund Policy

This Policy sets out how subscriptions to iinventory.online may be cancelled, when refunds are payable, and what happens to your data afterwards. It is read together with our Terms of Service and applies subject to the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. Free trial

Every new workspace receives a 7-day free trial. No payment is taken during the trial and no charge arises if you do not subscribe. If you take no action, the workspace simply moves to a read-only state at the end of the trial period.

2. Subscription terms

• Subscriptions are billed monthly in advance in South African Rand (ZAR).
• Current tiers are Seed (R690 per month), Growth (R1 990 per month) and Scale (R4 850 per month), each with the item capacity published on our pricing page. Enterprise licensing is quoted on request.
• Payments are processed by Paystack; we do not store card details.

3. Cancelling

You may cancel at any time from the Billing section of your workspace, or by emailing billing@iinventory.online from the registered account address. Cancellation takes effect at the end of the current paid month. Your workspace remains fully usable until then.

Because subscriptions are month-to-month, no early-termination penalty applies. Amounts already paid for the current month are not pro-rated, save where a refund is due under clause 4.

4. Refunds

• Cooling-off (ECTA section 44) — where the CPA/ECTA cooling-off right applies to your purchase, you may cancel within 7 days of the first payment and receive a full refund, less any amount attributable to services already rendered.
• Duplicate or erroneous charges — refunded in full within 10 business days of verification.
• Material service failure — where the platform is materially unavailable due to our fault for a sustained period, a pro-rata credit or refund is granted on request.
• Not refundable — partially used months where the service was available, and charges arising from your own misuse of the platform.

Approved refunds are paid back to the original payment method through Paystack. Bank clearing times are outside our control.

5. Data after cancellation

• Your data stays available for export for 30 calendar days after cancellation.
• You may reactivate within that window and resume where you left off.
• After 30 days, production records are permanently deleted. Encrypted backups rotate out within a further 35 days.
• Financial and tax records are retained for five years as required by South African law.

6. Suspension and termination by us

We may suspend or terminate a workspace for non-payment, unlawful use or material breach of the Terms of Service, after giving reasonable notice where practicable. Where we terminate without cause, we refund any unused portion of the current month.

7. Contact

Cancellation and refund queries: billing@iinventory.online. Complaints may also be referred to the National Consumer Commission.